The Shopper's Market™ - Consumer rights

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Tired of being ripped off, do you hate it when companies give you a quote then increase the price, want to know what you can do when they botch that job? Know your rights, fight back

Last updated: 15th August 2005

International ·UK · USA

"If you don't find it in the index, look very carefully through the entire catalogue"
-Sears, Roebuck, and Co. (Consumers' Guide, 1897)-

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International


British Standards Institution (BSI)
Setting the standard on consumer goods, commodities & services. Including the Kitemark

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UK


  TSM highly recommended  
Citizens Advice Bureau (CAB) offers advice, support & practical help if you have a consumer inquiry

  • CAB
  • Adviceguide (Online advice from the CAB)
  • consumeradvice.net
    Offering advice & support to consumers with a query or complaint & to business wishing to comply with your leagal obligations. Includes a forum to post your enquires

    Consumer Direct
    Providing clear, practical, impartial advice to help you sort out problems and disagreements you may be having with suppliers of goods or services

    Consumer Education Wales
    Empowering us & making us more knowledgeable about the products and services we buy and use

    Consumers' Association (Which? magazine online)
    Fighting for the rights of all consumers

    Doorstep selling
    Know your rights when someone tries to or sells you something at your door

    energywatch
    Providing free, impartial advice on a range of energy issues. We also take-up complaints on behalf of consumers who are experiencing difficulty in resolving problems directly with their energy suppliers

    ICSTIS (Independent Commission for the Supervision of Telephone Standards
    Do you need to check the nature of a premium rate number that has appeared on your telephone bill? Do you have a complaint regarding the content and/or promotion of a service running on a premium rate number?

    Mailing Preference Service (MPS)
    supports your right to choose the mail you want

    National Consumer Council (NCC)
    Making a practical difference to the lives of consumers around the UK

    Ofcom (Office of Communications)
    The independent regulator & competition authority for the UK communications industries, with responsibilities across television, radio, telecommunications & wireless communications services

    Ofgem (Office of Gas and Electricity Markets)
    The regulator for Britain's gas & electricity industries. Its role is to promote choice & value for all customers

    Ofwat (Office of Gas and Electricity Markets)
    The economic regulator for the water & sewerage industry in England and Wales

    Scottish Consumer Council
    Making all consumers matter

    Telephone Preference Service (TPS)
    Helping you to make sure your telephone number is no longer available to organisations, including charities & voluntary organisations who may telephone you with offers & information you do not wish to receive

    Water Industry Commissioner for Scotland
    Promoting the interests of customers of Scottish Water

    Welsh Consumer Council
    Representing the interests of all consumers & providing workable solutions to the issues that affect them

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    USA


    National Do Not Call Registry
    Gives you a choice about whether to receive telemarketing calls at home or on your mobile/cell phone

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